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New 820-605 Test Registration & Preparation 820-605 Store

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Cisco 820-605 exam covers a wide range of topics, including customer success principles, customer engagement, portfolio management, technology adoption, and customer advocacy. 820-605 exam is designed to validate the candidate's ability to manage customer relationships, understand customer needs and goals, and help customers achieve their desired outcomes through the use of technology.

Cisco 820-605 exam is designed for individuals who want to become certified as a Cisco Customer Success Manager. 820-605 Exam is intended to test the candidate's knowledge and skills related to managing customer relationships and driving business outcomes. Cisco Customer Success Manager certification is ideal for professionals who work as customer success managers, account managers, or sales managers in Cisco partner organizations.

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The most important feature of the online version of our 820-605 learning materials are practicality. The online version is open to all electronic devices, which will allow your device to have common browser functionality so that you can open our products. At the same time, our online version of the 820-605 Learning Materials can also be implemented offline, which is a big advantage that many of the same educational products are not able to do on the market at present.

Cisco 820-605 exam consists of 60-70 questions and has a duration of 90 minutes. 820-605 exam tests a candidate's understanding of various customer success management concepts, including identifying customer needs, developing customer success plans, and measuring customer success. 820-605 Exam also covers topics such as managing customer expectations, driving customer adoption, and delivering customer value.

Cisco Customer Success Manager Sample Questions (Q100-Q105):

NEW QUESTION # 100
How are operating expenses (OpEx) different from capital expenses (CapEx)?

A. OpEx has depreciation, while there is no deprecation with CapEx.
B. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
C. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
D. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

Answer: B

Explanation:
Operating expenses (OpEx) are the costs for the day-to-day operation of a business, such as rent, utilities, and payroll. Capital expenses (CapEx), on the other hand, are investments in assets that will benefit the business over a longer period, such as equipment or property2.

NEW QUESTION # 101
Which statement describes the difference between customer success and customer sales?

A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer's portfolio.
C. Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.
D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

Answer: A

Explanation:
The difference between customer success and customer sales is accurately described in A. Customer sales focuses on selling solutions to meet business needs, while customer success is about ensuring that customers utilize those solutions to get the value they intended. This highlights the proactive role of customer success in driving value realization for the customer

NEW QUESTION # 102
Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:

NEW QUESTION # 103
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

A. Customer Success Specialist
B. Solution Product Manager
C. Sales Engineer
D. Technical Engineer

Answer: D

NEW QUESTION # 104
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A. Explain that this is a role metric that is needed to satisfy quotas.
B. Make the story for internal use only.
C. Talk to senior management to explain the benefits of success story creations.
D. Offer the customer free products or services as an incentive.

Answer: B

NEW QUESTION # 105
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